Living Control Standard Manufacturer’s Warranty
All Living control products are warranted to be free from manufacturing defects for a period of one year from the date of manufacture.
This warranty does not cover damage due to wear and tear, misuse, or accidental damage.
This is a back-to-base warranty, meaning that the faulty product must be returned to the Living Control repair site for repair. The product must be adequately packed. Damage caused in transit to Living Control is not covered by this warranty.
Living Control Extended Warranty
This warranty of two years from the date of installation is provided free of charge strictly on condition that the warranty form (EW1) included with Living Control CPUs and servers is completed in full by the end user and the installing dealer.
For installations which are completed more than three months after supply of the equipment, Living Control must approve this warranty before acceptance.
The dealer must provide at least two years on-site warranty for the installation. This must include the disconnection of any faulty products, their appropriate packing for collection by Living Control or their agents, and their reconnection and commissioning.
The dealer must identify which products are faulty and provide Living Control with a description of the fault.