From Living Control
This is the page giving help for the Living Control range of MusicBoxes. Please use the discussion page (click the tab at the top) to ask questions.
Fixed price repair
Subject to our conditions, MusicBoxes can be repaired for a fixed price of £300 + VAT. Please contact us on 0845 0035270 to arrange a repair.
You can find information on setting up the MusicBox here
If correctly set up the MusicBox should automatically get titles for the album and tracks from the database at FreeDb.org when you rip a CD. Generally 95% of CDs should be found on the database
In order to get titles the MusicBox must have an internet connection. This can be wired or, if your MusicBox has built-in WiFi, wireless.
If you have problems with getting titles from the internet it is worthwhile asking yourself when the problems first started as this may give a clue as to what the problem might be. For example a power cut might corrupt some of the settings or a router change may require different settings.
Copy protected CDs
A few CDs had strange copy protection schemes which stopped our system from working. These cannot be ripped on to the MusicBox. Copy protection on CDs is uncommon now.
Compilation CDs that you have made yourself will not be found on the FreeDb database.
If you are using the built-in wireless connection on the MusicBox you should see a connection streng the indicator, consisting of an antenna symbol and a number, in the top right-hand corner of the display. '9' is a good signal and '1' is a very poor signal. If the signal is not good you might need to reposition your WiFi router or add a booster or relay device of some kind.
If the signal is very poor or absent you should try rebooting your WiFi router. If this does not resolve the problem you can also try re-selecting the wireless connection from the front panel, as shown in MusicBox_settings#Setup_network. If this does not resolve the problem then it is worth selecting a different WiFi network (preferably one with different encryption WPA/WEP method) if you can find one, then re-selecting your own network.
Sometimes this database can go down for a period of time but this is not common. If we are aware of a long period when the site is down we will note that here.
Not found what you are looking for
If you cannot find the help you need here, ask on the discussion page. For instructions on doing this, see Help:Contents#Asking_a_question