Difference between revisions of "Main Page"

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This is our Wiki, the source of all technical information on Living Control products.  If you have looked up anything on Wikipedia then this site should seem familiar to you. Use the search box on the left or just click the blue links to find what you want.  '''We are no longer manufacturing new products but we can still help with may spares and repairs.'''
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This is our Wiki, the source of all technical information on Living Control products.  If you have looked up anything on Wikipedia then this site should seem familiar to you. Use the search box on the left or just click the blue links to find what you want.   
  
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==CD Titling==
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Our MusicBox used an online database called freedb to get the CD and track data.  Unfortunately, this database is no longer available in it original form, so MusicBoxes will no longer be able to automatically title CDs.
  
<Big>'''If you want help and advice, you can ask questions (and get them answered by us) about any Living Control system or product on [[Help_talk:Welcome_to_Livipedia|this page]]'''. </Big>
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==Products and Services==
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We no longer supply new systems or products.  The only products and services that we provide are listed below.  We are slowly winding the business down and all support will now be done via this wiki. This means that the solution to your problem can be made available to others.  First try looking through the wiki to see if there is a solution there.  Use the search box on the left and follow the links to find what you want.  [[Help_talk:Welcome_to_Livipedia|our help page]]. Do not email or call us until you have asked on that page.
  
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'''For all products and services''' state your requirements on [[Help_talk:Welcome_to_Livipedia|our help page]].  We will respond there.''' If you do not get a reply within a couple of days''' email us at the address shown on that page.
  
==Are you a current system owner?==
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==On-site consultancy==
If you already have a Living Control system but are not sure what it is then the [[Identifying components in your Living Control system]] may help you.  If you want to know more about it just ask on [[Help talk:Welcome to Livipedia|our help]] page. For upgrades and rebuilds contact legacysupport@livingcontrol.co for details
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If you have a problem we can call round to help with your systems, we will fix what we can on the visit but if products need to be repaired we will have to take them away for repair - see below.  Site visits will be subject to our [[Consultancy_conditions]].  If you would like a site visit, start by stating the problems that you are having on [[Help_talk:Welcome_to_Livipedia|our help page]]
  
===MusicBox titles===
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==Repairs==
When you put a CD on the MusicBox it automatically connects to an independent music database called FreeDB to get the CD and track titles.  If you have a problem with this check that your MusicBox has an internet connection and that it is set up properly as shown [[MusicBox_settings#Setup_internet|here]].
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We still do [[fixed price repairs]] on most living Control products.  If you need a repair,start by asking on the [[Help_talk:Welcome_to_Livipedia|help page]]. For conditions see [[Fixed price repair terms and conditions]]
  
===Upgrades===
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Please note that there are no 'Living Control certified technicians' and that no one can therefore be offering their services. Companies offering repair services for Living Control products are unlikely to have the parts or expertise to repair our productsCustomers are advised to treat such claims with caution.
If you have a MusicBox it can probably be [[MusicBox upgrade deal|upgraded]] to the latest NT specification, which will let you control the whole system from a network connection or an iPhone. This also includes a larger capacity (1 TB) drive and a 1TB backup driveAll your music will be transferred to the new drive and backed up to the backup drive.
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===Complete rebuild===
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===MusicBox failure===
If you love your MusicBox and want it to last as long as possible we can completely rebuild it using NEW, Motherboard and RAM, DVD drive, 1TB hard drive, and PowerSupply. All your music, styles, and playlists will be kept We also include a 1TB backup drive. The rebuilt MusicBox will carry a three year back-to-base warranty. Contact legacysupport@livingcontrol.com for details.
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The [[MusicBox]] (that is the unit with a silver front with a CD slot) contains many standard computer components, which, like all computer components, are subject to random failure. If your MusicBox fails, which usually means that it freezes on a screen saying 'Powered by Startide', you still have several options.
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====Replace the whole system====
 +
Many dealers will suggest that you replace the whole multiroom system with a new one.  This will undoubtedly be the most expensive option by far but it will not necessarily provide any benefit in usability and may even give you a reduction is sound quality.
 +
 
 +
====Have the MusicBox repaired====
 +
If you like the way that the MusicBox works then it can be repaired. There is always the possibility that you will have to reload all your music but usually this is not the case.  
 +
 
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If you want your system to work just the way it did before then this is the best option. For details see [[Fixed price repairs]]
 +
 +
====Integrate another music system====
 +
If your MusicBox fails, you can replace it with a number of other devices that will let you play music from iTunes or other sources through your existing Living Control system.
 +
 
 +
==[[Spare parts]]==
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We have a limited number of [[spare parts]] left for Living Control systems.  You can see what we have on [[spare parts|this page]].  If what you want is not listed here, we probably do not have it.
 +
 
 +
==Common problems==
 +
If you already have a Living Control system but are not sure what it is then the [[Identifying components in your Living Control system]] may help you.  If you want to know more about it just ask on [[Help talk:Welcome to Livipedia|our help]] page.
 +
 
 +
===MusicBox titles===
 +
When you put a CD on the MusicBox it automatically connects to an independent music database called FreeDB to get the CD and track titles.  If you have a problem with this check that your MusicBox has an internet connection and that it is set up properly as shown [[MusicBox_settings#Setup_internet|here]].
  
 
===When the clocks change===
 
===When the clocks change===
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If you have downloaded the Living Control client app for your iPhone you can get instructions for using it [[iPhone client manual|here]].
 
If you have downloaded the Living Control client app for your iPhone you can get instructions for using it [[iPhone client manual|here]].
==[[Downloads]]==
 
You can [[Downloads|download Living Control software.]]
 
  
==[[Fixed price repairs|Repairs]]==
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==[[Downloads]]==
We now do [[fixed price repairs]] in living Control products.
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If you need any of our software you can [[Downloads|download it from here.]]
 
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Although we will always do our best, we can never guarantee to recover the media from a faulty MusicBox.  For this reason we strongly recommend that you purchase a MusicBox backup drive.  To encourage users to do this we are be offering a combined NT upgrade, a capacity upgrade to 1TB and a backup drive.  [[Contact Living Control|Call us]] for details.
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==Terms and conditions==
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For the terms on which we provide on-site support see [[Consultancy_conditions]]
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===Product [[Warranty]]===
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===Fixed price repairs===
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For conditions regarding these see [[Fixed price repair terms and conditions]]
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Latest revision as of 16:03, 20 October 2020

Lclogomed.jpg


This is our Wiki, the source of all technical information on Living Control products. If you have looked up anything on Wikipedia then this site should seem familiar to you. Use the search box on the left or just click the blue links to find what you want.

CD Titling

Our MusicBox used an online database called freedb to get the CD and track data. Unfortunately, this database is no longer available in it original form, so MusicBoxes will no longer be able to automatically title CDs.

Products and Services

We no longer supply new systems or products. The only products and services that we provide are listed below. We are slowly winding the business down and all support will now be done via this wiki. This means that the solution to your problem can be made available to others. First try looking through the wiki to see if there is a solution there. Use the search box on the left and follow the links to find what you want. our help page. Do not email or call us until you have asked on that page.

For all products and services state your requirements on our help page. We will respond there. If you do not get a reply within a couple of days email us at the address shown on that page.

On-site consultancy

If you have a problem we can call round to help with your systems, we will fix what we can on the visit but if products need to be repaired we will have to take them away for repair - see below. Site visits will be subject to our Consultancy_conditions. If you would like a site visit, start by stating the problems that you are having on our help page

Repairs

We still do fixed price repairs on most living Control products. If you need a repair,start by asking on the help page. For conditions see Fixed price repair terms and conditions

Please note that there are no 'Living Control certified technicians' and that no one can therefore be offering their services. Companies offering repair services for Living Control products are unlikely to have the parts or expertise to repair our products. Customers are advised to treat such claims with caution.

MusicBox failure

The MusicBox (that is the unit with a silver front with a CD slot) contains many standard computer components, which, like all computer components, are subject to random failure. If your MusicBox fails, which usually means that it freezes on a screen saying 'Powered by Startide', you still have several options.

Replace the whole system

Many dealers will suggest that you replace the whole multiroom system with a new one. This will undoubtedly be the most expensive option by far but it will not necessarily provide any benefit in usability and may even give you a reduction is sound quality.

Have the MusicBox repaired

If you like the way that the MusicBox works then it can be repaired. There is always the possibility that you will have to reload all your music but usually this is not the case.

If you want your system to work just the way it did before then this is the best option. For details see Fixed price repairs

Integrate another music system

If your MusicBox fails, you can replace it with a number of other devices that will let you play music from iTunes or other sources through your existing Living Control system.

Spare parts

We have a limited number of spare parts left for Living Control systems. You can see what we have on this page. If what you want is not listed here, we probably do not have it.

Common problems

If you already have a Living Control system but are not sure what it is then the Identifying components in your Living Control system may help you. If you want to know more about it just ask on our help page.

MusicBox titles

When you put a CD on the MusicBox it automatically connects to an independent music database called FreeDB to get the CD and track titles. If you have a problem with this check that your MusicBox has an internet connection and that it is set up properly as shown here.

When the clocks change

If you wish to change the clock on your system, because the clocks change or for any other reason you can find out how to do it on the Setting the clock page.

Manuals

You can find the original product manuals here. These will slowly be replaced by wikimanuals, these can also be found under the individual product pages.

If you have downloaded the Living Control client app for your iPhone you can get instructions for using it here.

Downloads

If you need any of our software you can download it from here.