IPhone app problems

From Living Control

Make sure that you have the latest update of the app.

Contents 1 Known issues with V5.1 1.1 Hanging when connecting 1.1.1 Completely stop the app 1.1.2 Check the MusicBox is connected to the network 1.1.3 Check that your iPhone is not trying to access the MusicBox via your mobile phone connection 1.1.4 Make sure that WiFi connect is enabled 1.1.5 Clear the IP address cache 1.1.6 Restart the app 1.2 Music not starting with RoomBox NT 1.2.1 Workaround 1.3 Tracks out of sync 1.3.1 Workaround

Known issues with V5.1

Hanging when connecting

The app may hang when connecting by WiFi to your MusicBox due to a temporary poor WiFi connection.

If this happens you should try the following, in the order shown below.

Completely stop the app

Stop the app normally with the 'square' button on your iPhone.

Double click the 'square' button. This should bring up a row of apps that are running in the background.

Press and hold the Living Control app. This should add '(-)' tags to all the icons.

Press the (-) tag on the Living Control app to completely stop it.

Check the MusicBox is connected to the network

It is possible to check that the MusicBox is connected properly to the same network as your iPhone by downloading a free app called iNet.

If you get this app to scan your network you should see the MusicBox. This sill show up as an IP address with words like, 'VIA Networking Technologies, Inc.' below it.

If you do not see this, check that your MusicBox is connected to your network. If it is connecting vie WiFi you should see a number (preferably from 7 to 9) with an aerial symbol in the top right hand corner of the front display.

Check that your iPhone is not trying to access the MusicBox via your mobile phone connection

As a diagnostic tool you can disable mobile phone connection by selecting 'Airplane mode' in your iPhone settings.

Make sure that WiFi connect is enabled

Do this your settings page.

Clear the IP address cache

To do this, go to the settings page for the app and delete any IP address shown.

Restart the app

When you restart the app you should then see the local IP address of the MusicBox in window at the bottom of the screen. Select this address.

Music not starting with RoomBox NT

Sometimes on RoomBox NT-based systems the music may not sound when you first select it.

Workaround

Press 'Off' then reselect the source.

Tracks out of sync

Sometimes the first item in the list of tracks is duplicated leading to the wring track being played when selected.

Workaround

Scroll to the bottom of the track list then select the desired track.